Zero Tolerance Policy (ZTP)
Here are the types of information we gather from visitors to Net4:
Spam, including unsolicited commercial email, unsolicited bulk
email, mass email, and junk email, is a message that advertises goods or services
that you send to someone without their prior consent or in the absence of a previous
relationship. In one respect spam is the electronic equivalent of the junk mail
you receive in your postal mailbox every day.
There are three main types of spam: Usenet, message board, and email.
Usenet and message board spam are messages sent or posted which are unrelated to
the topic of discussion of the particular news group or message board. Email spam
is any electronic mail message that is addressed to a recipient with whom the initiator
does not have an existing business or personal relationship or is not sent at the
request of, or with the express consent of, the recipient.
There are other types of Internet abuse that qualify as spam. These include, but
are not limited to, spamming of chat rooms and spamming via Internet Relay Chat
or "Instant Messaging" systems (such as ICQ).
Net4 has always had explicit policies regarding sending Unsolicited Commerce
Email (UCE), Unsolicited Bulk Email (UBE). Net4 is clear in its position and
definition of SPAM. If we receive a complaint from a third party that consumers
on the Internet have been contacted by any of our customers (availing one of the
services provided by Net4 i.e. network/ hosting/ access), or are advertising
a service hosted at Net4 via SPAM, we shall terminate their account/s immediately,
without any further notice whatsoever.
We are confident that, as an educated and intelligent Internet user, you will fully
understand our position on unsolicited commercial email, or spam. We also know you
will do all in your power to help us implement our policy, for the benefit of us
Notwithstanding these explicit prohibitions, a few customers still choose to disregard
these policies, thereby endangering our own and our customers' ability to conduct
business on the web.
We have therefore, adopted a 'Zero Tolerance' policy. To ensure
that there are no misunderstandings, we will once more clarify our position, defining
what is not permitted, outlining the response we will take when our policy is violated,
and highlight some of the potential legal exposure, that anyone who engages in SPAMMING
Do not send out any Unsolicited Commercial Email (UCE, also known as SPAM). We do
not want to conduct business with anyone who does unsolicited bulk mailings.
SPAM-tising your web site, i.e. sending out unsolicited bulk email
promoting your site at AZC but using another ISP's servers to transmit these messages
is absolutely prohibited. These prohibitions also encompass newsgroups and public
mailing lists and bulletin boards. Do not flood newsgroups or public mailing lists.
Note: Even bulk emails with "opt-out" instructions are not permitted.
Forms used on web sites to get the feedbacks and other information from visitors
should have a single 'From' email address that belongs to your web site only, else
all the emails sent will be black-holed or rejected.
You will be held liable for such infringement even if the SPAMMING action was done
by a third party for your benefit, i.e. in case your advertising agency or one of
your employees does the SPAMMING, you would still be held responsible. If a sub-lessee
of your site SPAMs, accountability still remains with you.
In short, any kind of mass e-mailing is prohibited, except in those cases where
the recipient is a current, active customer of yours (i.e. purchased in the past
12 months) or has signed up on an 'opt-in' email list. You will need to be able
to present irrefutable proof of the foregoing if a recipient challenges you on this.
If you claim that a customer has subscribed to your service, it is your responsibility
to determine why the customer has complained about receiving SPAM. Please check
and ensure that your customers are open to receiving your emails.
Failure to observe the aforementioned restrictions shall result in an immediate
and automatic suspension of your account.
If SPAM has been sent out advertising a web site hosted with us, the web site will
be removed for 48-72hrs.
If a co-location server sends out SPAM, access to the server will be suspended for
If SPAM is sent via dial up/ isdn/ leased line/ radio/ wireless access or using
any other service provided by Net4, the service will be suspended for 48-72hrs.
In the case of dial ups/ isdn access the account will be frozen.
In the event that we receive further complaints after the site has been unlocked
for the first time, we will terminate the hosting and email boxes associated with
domain name in question. The domain name in question will also be confiscated by
Net4, our Web services sub-division, provided the domain is registered with
us as a registrar or through us with any other accredited registrars.
We shall submit the SPAMMER's domain name(s) to all anti-SPAM blocking databases.
Our submission shall make the domain(s) virtually un-useable even if/ when the SPAMMER
transfers to another provider.
Our processes are automated. Hence, once a complaint is received your account will
be terminated without any further notice. If you find your account terminated please
with the following details. (i) Copy of last email sent out in bulk
(ii) IP address of SMTP server
Note: Without these details the email will not be accepted, and will by default
not get processed.
In conclusion, we strongly urge you to consider the above. There is only one rule
and it is very simple: DO NOT SPAM! If you are not sure whether
you are spamming or not, then you probably are. In that case: Stop Right Away!
The above policy is without prejudice to Net4's rights and Net4 can and/or
shall resort to any action in order to stop SPAM.